Agentforce is a serious product, and for many teams the right one: it adds real capability to a CRM they already run. This isn't a knock on Salesforce — it's a mature platform that added agents to an existing architecture.
But "added" is the operative word. The bolt-on holds where the work is occasional and strains where it's constant, because every action still crosses the seam between the agent and the record. Where that seam costs you depends entirely on your volume.